What chemicals do you use to clean?

None. We use only eco-friendly cleaning products. You can trust our cleaning services to make them safe for your children and pets.

Do I need a thorough cleaning?

We strongly recommend Deep Clean for first-time customers or those without a professional cleaning in recent months.

Is it necessary for me to be at home during the cleaning process?

No, you do not. It is entirely up to you if you want to be at home during your appointment. Leave a key, and we will take care of everything if you prefer!

Do you give a guarantee?

We stand by our services. If you are not entirely pleased, please get in touch with us within 48 hours so we can reevaluate. We will do our best to meet your expectations. We must be given at least 72 hours if we consent to return.

How many hours does a standard cleaning service take?

There is no specific period; it depends on your home's state. To get a reasonable estimate, convert the number of bedrooms in your home into hours. For example, two bedrooms equals two hours.

Is your company insured?

Our personnel are insured against any loss or damage while cleaning your home. All employment taxes are paid, and the workman's compensation insures all employees if they are injured on the job.

Do you provide a satisfaction guarantee?

Your business is essential to us, and we want you to be happy and entirely satisfied. If the quality of service completed and paid for is not satisfactory, feel free to contact us within 24 hours, and we will make plans to solve the issue. If you believe we did an excellent job, please leave us a review online so that others can see what our service offers. We love reading client reviews!

What is your price based on?

Our pricing is primarily determined by the frequency we clean and the location. We charge an hourly rate for routine cleaning and a per-job fee for one-time services such as end-of-tenancy cleaning, deep cleaning, carpet cleaning, or after-building cleaning.

Does the initial cleaning take longer?

Yes. The first cleaning often takes longer than the following cleanings. The length of the initial cleaning will be determined by how long it has been since your home was deep cleaned, how many people live there, whether you have pets, the size of your home, and other considerations.

Do I need to give cleaning supplies?

No. Dirty Free will provide its cleaning supplies. If you require unique products in your house for any reason, you are welcome to offer them, along with instructions on proper use.